Testimonials

“Within 30 days of launching the online rentals we received over 100 rentals from our website and for the past one year we have been receiving an average of 500 online rentals per month. Using the user-friendly online interface our customers can now rent units at their convenience, without the need to visit the rental office. With the positive results achieved in the past one year, we are confident that Online Rental interface will further improve our revenues across all our locations in the coming months. This is yet another innovative module from Self Storage Manager and we are pleased with the fact that Self Storage Manager continues to introduce new features and modules at a rapid pace.”

Brian Caster
President
A-1 Self Storage, CA

"We needed a comprehensive management software for our facilities to overcome some of the limitations of our legacy system. We decided to convert to Self Storage Manager which is feature rich and comprehensive. The conversion was done in a timely manner and on schedule. We are also happy with the prompt support that our team received during the entire transition period. Not many software companies can promise that type of personal support. We are looking to further improve our services to our customers using the suite of applications and integrations provided by Self Storage Manager."

Chad Bailey
Vice President
Ace Self Storage, CA

“With the large portfolio of over 100 facilities that we manage, technology is one of the most crucial elements to run our day-to-day operations successfully. For any large operator, converting from one property management software to another is a herculean task as there are multiple integrations involved and it requires a strong technology partner who understands the various complexities involved in the transition. We are pleased that we chose SSM and converted to their management software. The SSM team demonstrated exemplary professionalism during the entire migration process and worked very closely with the Devon team to ensure smooth conversion of all our properties without any downtime. Their willingness and ability to develop custom reports and custom features quickly to meet our unique requirements has been a huge plus.”

Kenneth Nitzberg
Chairman and CEO
Devon Self Storage, USA

“After looking at multiple options and also what we heard in industry circles, we decided that Self Storage Manager was the right choice to improve our operational efficiencies and supporting our strategic growth plans. We were impressed with the speed, scale and flexibility as well as the professional attitude demonstrated by all members of the Self Storage Manager team during the entire conversion process across all our locations. In addition, with Self Storage Manager’s comprehensive suite of applications, we are extremely confident that we will be able to deliver exceptional services to our tenants. Self Storage Manager customer service is far superior to anything we have experienced with other software vendors in the past.”

Jacob Pillemer
General Manager
Glacier West Self Storage, WA

“We have an aggressive growth strategy, and we are approaching sixty properties in four states, so it was important for us to work with a company that could support our expansion. SSM has had a personal and flexible approach to onboarding our portfolio; Self Storage Manager, Inc., CEO Kat Shenoy and his team were available and responsive all hours of the day. We appreciated the customization in the software that enabled our field operations team to deliver the same high level of service to our customers during the conversion. Partnering with the right property management software allows us to continue to maximize efficiency and enhance our operations.”

Beau Agnello
Senior Vice President of Operations
Pogoda Companies, USA

“We evaluated other programs in the market and found Self Storage Manager to be comprehensive, very user friendly and well-suited for our requirements. We are pleased with the rich functionality, integrated CRM capabilities, and 24x7 technical support to name a few. The ability to enhance the product quickly and develop custom modifications to meet our unique needs made Self Storage Manager, the product of choice across all our locations.

We are particularly impressed with the enhancements to revenue management, lead tracking, drip campaigns, and management reporting and are very pleased that Self Storage Manager has also incorporated a number of our other enhancement requests. We are confident with Self Storage Manager’s ability to meet our evolving needs and we look forward to a long-term association with Self Storage Manager."

Michael Rolfes
Principal
Progressive Realty Partners, Inc., CA

“We are very pleased with the various features added to the new version of Self Storage Manager. Being a fairly large multi-site operator, it is imperative that we gain instant access to some vital information across multiple sites at any given time. With the upgrade to the 4.5 version, we are able to generate various reports across multiple sites much faster and also experience much faster performance throughout the entire application. Self Storage Manager has once again demonstrated their commitment to meet our expectations and their ability to keep up with the constantly changing trends in the Industry. We are also very happy by the approach taken by the Self Storage Manager team in their meticulous planning and ensuring a smooth roll out as well as providing us with excellent support round the clock during the entire process of the upgrade to their latest version."

Troy McLellan
President & CEO
Public Storage, Canada

We wanted to do a better job of servicing our customers and the first step was finding a comprehensive software solution that is not only user friendly, but also has advanced features including contactless rentals and online payment functionality. SSM’s ability to listen and their willingness to enhance and customize the software to meet our specific requirements made a big difference during the software selection process. We are highly impressed with the various features and third-party integrations that SSM Cloud offers and the customer centric approach of the entire SSM team.

Noah Mehrkam
President and CEO
Self Storage Plus, USA

“We are delighted with the successful installation of the SSM Cloud platform across all our facilities, as our business operations rely heavily on technology. We needed to team up with a strong partner willing to work with us to deliver a platform that enhances our customer's experience while supporting our existing proprietary operations technology and other third-party suppliers. SmartStop has always been on the leading edge of technological innovation in the self-storage sector. As a partner, Self Storage Manager aligned with our strategic initiatives and stood out among the many options in the market, fulfilling our expectations in the design and implementation.”

H. Michael Schwartz
Chairman and CEO
SmartStop, Canada

“After an exhaustive search of management platforms, Snapbox Self Storage is excited to partner with a technology company that understands the frequently changing dynamics of the self storage industry and willing to work closely with us to meet our rapid expansion plans. We found SSM to be the perfect choice. We are very pleased with the availability and flexibility shown by the entire SSM team to ensure smooth conversion of all our properties quickly, including some properties even over the weekend and through the holidays. The whole conversion process itself was well planned and executed in a very professional, efficient, and timely manner. Additionally, Snapbox implemented a new website launched by SelfStorageAdvisor.com with a full integration empowering Snapbox to compete at a higher level in the digital marketplace. We look forward to a long-term and mutually beneficial partnership with Self Storage Manager, Inc.”

Matt Lang
COO
Snapbox Self Storage, USA

“SpareBox Storage has a unique strategy of delivering excellent customer service and contactless rental options through an unmanned operating platform. It’s imperative that we choose the right technology partner to support and enhance our ambitious growth plans and we are very pleased to partner with Self Storage Manager (SSM) as we build out our portfolio. The SSM team has worked very closely and tirelessly for the past couple of months with our technical teams to ensure that we could quickly and seamlessly integrate their platform into our technology stack. More importantly, they have shown an exemplary willingness to provide our team with several custom modifications – either within their application or through their open API’s. Lastly, but not the least in this industry where 3rd party integrations have become the norm, the SSM team is working very closely with our other technology partners who provide merchant processing, call center services, mailing services, late and lien processing, insurance services, etc. The entire SSM team, beginning from their top management and all the way to their development team, are always available and responsive to our requests. We look forward to a great long-term partnership with the SSM team.”

Steve Treadwell
CEO
SpareBox Storage, USA

"We had heard many positive things about Self Storage Manager from within the industry including the constant enhancements they have been adding to their suite of applications. Based on the several rich features that the application had to offer, we decided to convert to Self Storage Manager across all our locations. The whole conversion process was extremely smooth and the entire SSM implementation team was very professional during the entire transition period. Another plus is that Self Storage Manager is backed up by a company that has a large team of programmers and support analysts who not only provide prompt support 7 days a week but also provide ongoing product enhancements, based on customer feedback. When people ask me why I love working with the Self Storage Manager team, among many other things, the first word that comes to mind is customer service. Their team is the best in the business at customer service. We look forward to a continued mutually beneficial and long-term relationship with Self Storage Manager.”

Matthew L Garibaldi
President & Co-Founder
Storage Star Self Storage, CA