USA: 800-469-1740

IVR Payment Module

Streamline the storage unit payments via IVR

Wouldn’t it be great to provide an option to your tenants to make a payment through IVR phone system 24/7 without human interaction? Self Storage Manager Inc has come up with a new module IVR Payments, tightly integrated with SSM which makes the payments processing very easy to the tenants.

Tenants with their registered phone number can make a hassle free payments via phone, get the balance amount, office/gate hours details and also can make prepayments anytime without interacting with the call center agents or the store manager.

Features

Tenants with registered phone number can make a payment via phone
Tight integration with SSM
IVR call flow can be customized based on client's requirement
Tenants with multiple units can make a payment for each unit separately or across all units at once
Tenant can utilize this service 24/7 to make payments
Office Hours/Gate Hours, Amenities etc. can be provided to the customers upon selecting the option
Ability to make prepayments for future months

Benefits

Easy to set up and implement
Cost Effective Solution
Eliminates the need for store managers/call center agents to process payments manually
Highly secure and scalable solution for large operators with multiple locations
Faster response time due to tight integration with SSM Cloud
Improves customer service, reduces collection costs and improves efficiency
Completely hosted solution, no need to invest in additional hardware or software, no hidden costs

Self Storage Manager

800-469-1740

325 Sentry Parkway, Suite 200

Blue Bell, PA 19422

Customer Support