Our Customer Portal module is an e-commerce solution that extends your presence online, increases revenue, reduces costs and improves customer service.

Customer Portal allows you to provide better customer service to tenants, while reducing labor costs related to routine tenant account maintenance tasks. Customer Portal module can be easily customized to match the look and feel of the storage operator's main website and to meet the unique requirements of each storage operator. Additional features can also be quickly added.

Features

• Allows customers to manage their units online, even if they have rented multiple units
• Tenants can view their outstanding balances and make payments online
• Customers have the ability to update their contact information online
• Tenants can update their credit card information online and also enable or disable auto pay
• Customers can schedule move outs and indicate the reason for moving out, without the need to visit the store or call the facility manager
• Option to conduct customer surveys

Benefits

• Cost effective option for customers as it eliminates the need for them to visit the store for some routine tasks and is also available to them 24x7
• Reduce the amount of time the facility staff spend in answering questions about due dates, charges, autopays, change of address etc., as tenants can login to the portal and check for themselves
• As Customer Portal is a separate link, it eliminates the need for existing tenants to visit your main website where new specials or discounts may be displayed